We're here to help.
Find a quick answer below, or write to us. A real person reads every message.
Getting started
Is Runergy Lab free?
Yes. There is no charge and no advertising. The optional AI coach has a fair daily limit on the free option, and you can use your own key or a model on your computer for more.
How do I install it on my phone?
iPhone: open the app in Safari, tap Share, then Add to Home Screen. Android: open it in Chrome, open the menu, then choose Install app. Installed, it opens like an app and works offline. Native iPhone and Android apps are on the way.
Do I need an account?
No. Everything works without one and your data stays on your device. An account (your email and a one-time code, no password) is only for backing up and moving your plans between devices.
Your account and backups
The sign-in code didn't arrive
Check your spam or junk folder first. Codes expire after 10 minutes and you can ask for a new one. If it still doesn't come, check the email address for typos and email us.
How do I move my plans to a new phone or computer?
- On the old device, go to Settings, Account & backup, sign in and tap Back up now. Wait for "Saved".
- On the new device, open Runergy Lab. On the first screen choose Sign in with email.
- Enter the code, then choose your copy and tap Restore.
Can I restore from a backup file instead?
Yes. On the first screen, choose Restore a backup file and pick the file you exported earlier from Settings.
How do I delete my account and my data?
In Settings, Account & backup, choose Delete my account and online data. It removes your email, backups and sign-ins from our server immediately. The copy on your own device is not touched. To remove that too, delete the profile in Settings or clear the app's data.
Garmin and your runs
How do I send workouts to my Garmin watch?
Open the Garmin page in the app, choose Connect, and sign in on Garmin's own page. Then choose which workouts to send. They appear in Garmin Connect and sync to your watch. See the Garmin page for details.
My workouts aren't showing on the watch
Open the Garmin Connect app and sync your watch. Workouts appear in your Garmin Connect calendar first. If they are missing there, disconnect and connect again in Runergy Lab, then send them again.
How do I import my past runs?
In the app, choose Import runs, then drop or choose files from Garmin, Strava, Apple Health (the export.zip), Runna or any .fit, .gpx or .tcx file.
Reminders, coach and privacy
How do I get workout reminders on my iPhone?
Add Runergy Lab to your Home Screen first (iOS 16.4 or later), open it from there, then switch reminders on in Settings. Reminders arrive even when the app is closed.
Is the AI coach required?
No. Plans, paces, adjustments and recovery all work without it. If you switch it on, it asks your permission first, explains what it sends, and cannot change your plan without your approval.
Where is my data kept?
On your own device. If you sign in, a backup is kept in your account on our servers. We don't sell it or use it for ads. Read the full privacy policy.
Is this medical advice?
No. Runergy Lab is a training tool. If something hurts, persists or worries you, see a qualified professional, and check with a doctor before starting if you have a health condition.
Email us
For anything not answered above, write to hello@runergylab.com. Tell us what you were trying to do and what happened.
Report a problem
Include your device and browser (for example iPhone, Safari), what you tapped, and what you expected. Please don't send passwords or health details. Start a report.
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